FAQ

Help & Frequently Asked Questions

Here you can find answers to questions frequently asked about Flyerzone.

From delivery to design, products to packaging, our FAQs below should help you.
We hope this gives you the answers you need, but if you can't find what you are
looking for,  Just Ask Us.

How do you I contact you?
Would you like more information about a specific product or have any questions about a delivery? Don't hesitate to
contact us. Our team are available weekdays between 9am and 5.30pm and they're ready to answer your questions. Call us on 0800 122 3003.

What is your address and location?
Our offices are at Eighth Street, Trafford Park, Manchester M17 1FG.

What are your opening times?
Our offices are open: Monday to Friday from 9.00am to 6.00pm. You can collect your order 24 hours a day, 7 days a week from our Production Centre by arrangement.

Which holidays are you closed for?
We're closed on UK public and bank holidays and these days do not count as 'working days'.

What are Flyerzone's legal details?
FlyerZone is a trading style of Printing.com Europe Limited. Click here for our legal details. Your customer service team are all based in the UK.

I have a suggestion, what should I do?
Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to suggestions@flyerzone.co.uk - if we really like them, we may even reward you!

Will you sponsor me?
You've probably guessed that we get loads of requests for sponsorship every week. We're sure your charity, cause or event is worthwhile and you feel strongly about getting support for it. We understand. And we're sure you understand, we can't dish out cash to everyone who asks. As we're a low-cost business, we aren't able to individually assess your application, or make random decisions on which requests are for the worthiest causes. So we treat everyone equally and focus on providing the lowest possible prices, to make your fundraising budget go further. We work with many charities and causes that realise that well crafted design and professionally printed products aid their fundraising.

I'd like a new career, can I work for you?
We're always on the look out for new talent and there's lots of ways you could work with us.

DESIGN FOR US: If you're a freelance designer, or want to earn some cash in your spare time, you could sell your designs through Flyerzone. Learn more about Selling Your Designs.

JOIN US: We're part of an international, public company listed on the London Stock Exchange. We have opportunities in sales, design, production, shipping, marketing, SEO, support, customer service, programming and development. We operate in the UK, Ireland, France, The Netherlands, New Zealand and the United States. If you're exceptional at what you do, and think we should be hiring you RIGHT NOW, then email your CV to talent@flyerzone.co.uk. Tell us what you could do for us and make us want you.

I can't find what I'm looking for on your website - can you print it for me?
We've tried to assemble a range of items which cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see what we can suggest.

How do I choose what I want?
We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.

How is my product printed?
All printing's the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but its like comparing apples with whales. We give you a 'business class' product at an 'economy class' price. We print every order with High Definition Reproduction. This means your photos and text will be printed so clearly you'll want to lick them!

Where is my product printed?
The majority of our production is done in the UK in our own production centre, although some specialist items, such as envelopes, are produced in The Netherlands.

Is this digital printing?
Unless we tell you otherwise, your order will be printed with High-Definition Reproduction on conventional litho printing presses - the kind that would normally print catalogues and glossy magazines. We print your order with lots of others at the same time, so you get the best price and the highest quality.

Can you print on recycled paper?
Sure - we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste. Most of our Business Cards and many other items are printed on 50% recycled card - look for the description.

I don't see the size I want - do you do other sizes?
Probably - contact us and let us know what size you're looking for. If you can stick to a 'standard size' though, you'll get the lowest possible price.
There's a design I like but I need it modifying or adapting to a different product.

Get in touch and let us know what you're looking for. We'll pass on your request to the original designer/other designers within TemplateCloud and see what is possible. We welcome clients getting in touch in this way because it helps us to let the TemplateCloud design community know exactly what design clients are looking to buy.

I want something individual and bespoke designing.
By all means contact us and let us know the theme, and we'll pass it on to the design community at TemplateCloud. However, if it's truly bespoke, and you want it to be exclusive, then the TemplateCloud route may not be the right one. Flyerzone is part of the Printing.com family. With over 300+ local, creative partners across the UK and Ireland. To find your local Printing.com outlet, who will be pleased and enthusiastic to work with you on your design project click here.

How is my product printed?
Flyerzone printing is lithographic, full colour. It's printed predominantly on B1 printing presses. To achieve the economies of scale, we print many similar orders together. This is often called batching or ganging. We do this because, we believe, it gives better value than printing digitally.

When I re-order, will the paper be exactly the same?
We buy the best value paper and card that's available in the market (provided it's sourced and produced responsibly), so that we can offer Flyerzone customers the best value. In doing so, we inevitably will buy different paper and card from different mills across Europe. For a given stock, say 280g, this means that the subtle characteristics can change slightly. Given that Flyerzone offers the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.

I've used Printing.com stores, can I re-order on Flyerzone?
(a) A Printing.com outlet has my artwork, can I get hold of it?

Printing.com outlets produce premier, agency style printing and offer a consultative led design service across the UK. Speak to your local PDC outlet; depending on what was agreed at the time of order, they may be able to release the artwork to you in return for an Artwork Release Fee, as is common in the design industry. In some circumstances, an outlet may not be able to pass the design to you, due to external licensing and copyright issues. This is likely to be the case if they have used 'stock photography' or other images from third party providers. In these circumstances they are not deliberately trying to be unhelpful, but simply upholding the important principles of copyright.

(b) Do I need any special skills to supply the files?
Supplying files requires some level of technical expertise. If this isn't you, then maybe continuing with the Printing.com route makes more sense. If this doesn't present a problem, then we've put together a File Supply Guide in our Downloads area.

(c) Will my printing be the same as Printing.com?
Printing.com offers a premium agency print service. The Printing.com papers and cards are chosen from a Premium selection and usually stay the same throughout the course of the year, minimising variation each time an order is printed. At Flyerzone we buy the best value paper and card that's available month-by-month (provided it's sourced and produced responsibly), so that we can offer Flyerzone customers the best value. In doing so, as we buy different stock from different mills across Europe, subtle characteristics can change slightly. Given that Flyerzone offers the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.

 

How do I zoom in and out?
At the top right hand corner of the screen you will see an two icons "Zoom in" and "Zoom out". Just hold them down until you're close enough in, or far enough out. You can click 'Size to fit' to fit the hole document in the window.

How do I change text?
Text items which you can change have little pink "Edit" buttons over them. Click "Edit" to change the text. This will also open our Text Editor, where you can change the font, size, line spacing, colour, style and alignment. Simply select the text you wish to edit, start typing or use the Text Editor to make your changes.

How do I move around the page?
On the top right of your screen, click the "Move Page" icon and your pointer will turn into a hand. Move your page by dragging it with the hand, to get it into the position you want. When you're done, click the "Move Page" icon again.

Why can't I move text around the page?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked.

How can I see the back?
If your item has 2 pages or a reverse, just click on the "Reverse" tab at the top of the page. Click on the "Front" tab to return to the front page.

How do I change text size?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick a new size from the "Size" drop down menu.

How do I change text colour?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the available colours from the "Colour" drop down menu.

How do I change font?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the available typefaces from the "Font" drop down menu.

How do I change text alignment?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then in the "Alignment" section, press the "Left", "Centred" or "Right" button.

Can I spell check?
Click on the pink "Edit" button on any text box. This will open our Text Editor to the side of your text box. Press the "Spell-check" button and we'll underline any words which aren't in our dictionary.

How do I edit text?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Use this to change the font, size, spacing, colour, style and alignment. Simply select the text you wish to edit and start typing.

How do I upload my own image or logo?
If an image can be changed, you'll see a pink "Edit" button in the middle of it. Click the button on the image you want to change and this will bring up our Image Editor. Click the "Replace" button. If there are any suitable images already in your Files & Images folder, you'll see them here. Just click one and click "Use this image". If you'd like to upload a new image or logo, click the "Upload an image from my Computer" tab instead. Click "Browse..." and pick any JPEG or TIF image on your computer and then "Upload Image". You can now use the image editor to move, rotate and scale your image. Best to use good quality, high resolution images. We'll warn you if they aren't good enough quality to print.

What image formats can I upload?
You'll get best results from JPG or TIF images. We print at very high resolution, so images you download from the internet usually aren't good enough for print. We recommend using only good quality, high-resolution images - at least 300dpi (dots per inch). When you take a picture from a digital camera its usually in RGB format. We will convert these to CMYK print format when upload them, but if you do this yourself you'll probably get best results.

There's bit of the design that I can't change - why's that?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked. Some images or objects might be locked because they are part of the design. It's easy to see which bits you can edit - they're highlighted with pink "Edit" buttons. Click the button and see the options.

Can I save my design and come back later?
Sure. Just press the 'Save' button. You'll need to register or "Sign in". Next time you visit, "Sign in" to your account and you'll see your saved designs on your Dashboard. Just choose the one you want to work on and you can start where you left off.

Can I use my own logo and photos?
Sure. See "How do I upload my own image or logo?" for instructions on how to do it. Please be aware that all images you use within your design must be your own, or you must have permission from the copyright holder to use them. Don't steal images from websites, use photographs which belong to someone else or pictures of celebrities without their permission.

What if I make a mistake?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

When will new designs be available?
We add new designs every day, throughout the day. If there's something you're looking for and can't find, please contact us and we'll put your request on our "Most Wanted" list.

I don't want (eg faxnumber) on my design do I have to have it?
We've made sure that all our designs can fit the most common contact details that you might need. If you don't want a particular item, like a fax number or website address, that's fine. Just select the text and press 'delete'or 'backspace' to remove it from your design. You can also delete whole text boxes or logo placeholders by selecting the box and clicking on the red cross.

Can I request further designs?
If you've created a design that you love and want to use it on other items, have a look for matching designs in the same collection. Quite often, we'll put together matching stationery and marketing material. If you don't see what you're looking for please contact us. We'll either ask our designers to build a new template for you to edit, or we'll give you a price for a 'custom' design.

I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to know.

How do I get help with placing an order?
Please read our online help and Frequently Asked Questions. If you can't find what you're looking for, contact us and we'll do our best.

What happens after I place an order?
If you're using one of our designs, we'll start work as soon as you checkout. If you've uploaded your own file for print, we'll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. After that our process is almost totally automated, for reliable and robust service.

I'm in a rush - can you help me out?
Sure. Choose our "Priority Service" - for a small premium, your order will be produced with fastest turnaround. That's guaranteed as part of our Delivery Promise. If you need it even quicker, many of our most popular items are available with same day despatch. Just use one of our great designs and checkout before 10am any working day, and we'll despatch the very same day.

Can you check my files for me?
When you upload your files, we'll run automatic preflighting with our FileCheck service. We'll let you know if we find any issues. If we do, we'll ask you to correct them yourself, or we'll MakeMyFileWork for £10+VAT.

I'm stuck! What should I do?
Don't panic. Calm down. Have a look at our online help guide or contact us and we will do our best to help you out.

What types of files can I use?
If you're uploading a file for print, please follow our File Supply Guide and send us a print ready PDF file, or JPG.

How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.

How do I check my order status?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

What if I'm not happy with my order?
Please contact us quickly and let us know what's up. We'll do our best to put things right.

Can I order a (free) sample?
Please contact us and let us know what you'd like a sample of and we'd be delighted to pop some in the post to you.

What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Priority Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Whatever you buy, it's all backed by our Delivery Promise. In the unlikely event that part of your order isn't despatched on time we'll provide a credit of 20% of the items full value for each day that we're late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle

I've used Printing.com stores, can I re-order on Flyerzone?
(a) A Printing.com outlet has my artwork, can I get hold of it?

Printing.com outlets produce premier, agency style printing and offer a consultative led design service across the UK. Speak to your local PDC outlet; depending on what was agreed at the time of order, they may be able to release the artwork to you in return for an Artwork Release Fee, as is common in the design industry. In some circumstances, an outlet may not be able to pass the design to you, due to external licensing and copyright issues. This is likely to be the case if they have used 'stock photography' or other images from third party providers. In these circumstances they are not deliberately trying to be unhelpful, but simply upholding the important principles of copyright.

(b) Do I need any special skills to supply the files?
Supplying files requires some level of technical expertise. If this isn't you, then maybe continuing with the Printing.com route makes more sense. If this doesn't present a problem, then we've put together a File Supply Guide in our Downloads area.

(c) Will my printing be the same as Printing.com?
Printing.com offers a premium agency print service. The Printing.com papers and cards are chosen from a Premium selection and usually stay the same throughout the course of the year, minimising variation each time an order is printed. At Flyerzone we buy the best value paper and card that's available month-by-month (provided it's sourced and produced responsibly), so that we can offer Flyerzone customers the best value. In doing so, as we buy different stock from different mills across Europe, subtle characteristics can change slightly. Given that Flyerzone offers the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.

There's something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

Can I cancel my order?
Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.

I've noticed a mistake can I change my order?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

 

How can I pay?
You can pay securely online via our payment partners, Worldpay. For the lowest rate, with no surcharges, use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard and Visa with a 2% surcharge or JCB with a 3% surcharge. If you'd like to pay offline, or by BACS please choose the option on the payment screen. Please note that we won't start work on your order until payment is received and cleared.

I have a question about an invoice / payment. What should I do?
Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen.

How do I get my VAT invoice?
We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, "Sign in" to your account and then click "Your Details" tab at the top of the screen. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen. Can I Pay with cash or cheque? We only accept payment by debit or credit card online. If you are a Limited Company, a Local Authority or large organisation, contact us for details of our Credit Account terms.

Is my payment secure?
All online payments are made via Worldpay Plc's secure payment server. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK's second largest bank. Worldpay is the UK's leading online payment provider. Please note that Worldpay never divulges your credit card information to anyone, including Flyerzone, so you can rest assured that your billing details are safe.

Should I be charged VAT?
Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

I'm VAT exempt, why are you charging me VAT?
If you are a registered charity or have VAT Exempt status, please contact us before you place your order.

How do I update my details?
Click "Sign in" at the top to access to your account, then click "Your Details". You'll be able to change your name, address and contact details. Visit "Settings" to change your username or password, or to update your preferences on how we contact you.

I've forgotten my password, how do I get a reminder?
Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Did you forget your password? Click here for help." Follow the link, then enter your email address and we'll send you a new password in a few minutes.

Why do I have to register?
We hope you'll have a long and happy relationship with Flyerzone. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

How do I create an account?
Simply click "Register" at the top of the screen. We only need you're a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.

Do you store any information about me?
Yes, please read our Privacy Policy which explains what we store and how we use it.

What delivery options are available?
Depending on your budget and your time schedule, you can either choose to have your print delivered the day after it has finished being printed (Standard Next Day Delivery) or you can pick our Saver Delivery option, which is free and means your order will be delivered 3 days after it has been printed. The price of our Standard Delivery depends on the weight of your order.

How do I change the delivery address after I've placed the order?
If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'. After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please 'Contact Us' and tell us the address you'd like to send it to. We charge £10+VAT for this service, plus any delivery charge differences.

Can I deliver to a different delivery address?
Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.

How much is delivery to ...?
We charge delivery based on the total weight of your order. You can get a quick estimate by adding an item to your basket. Next Day (Standard) Delivery starts at just £4.99.

How is my order shipped?
Your order will be delivered by our preferred partners TNT. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle. A variety of services are available, depending on your chosen delivery address. You'll see these in your shopping basket.

How long will it take?
We'll work as quickly as you need us to. Each item has a fast guaranteed turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our Priority Service is fastest. If you're not in a rush, save money with our Economy Service.

Where do you deliver to?
We can deliver to anywhere in the UK. If you need a delivery further afield, please contact us.

Can I pay extra to get my order faster?

Once your order has started production it's not possible to speed up the production time. However, if you chose 'Saver Delivery (3 days), it's still possible to switch to Standard Delivery (next day).

How is my order packaged?
Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that Flyerzone will appear as the sender on the shipping label.

Do you offer plain packaging?
Your order will be despatched in unmarked boxes. However, it is a requirement of our carrier that Flyerzone will appear as the sender on the shipping label.

Where is my order?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. Click through to the job you want to check and you'll see a link to TNT's tracking website. Click the link and you'll see where your consigment is.

Can you send me samples in the post?
Please contact us to request a sample pack.

 

Can’t find what you are looking for? Call us on 0161 848 5702

Contact Us!