Have you seen our new chat feature?
Have you been on our website recently? If not check out our new pop up chat tool!
If you have a question or need a quick quote our online chat team are here to help. There are no chatbots, just real people answering your questions so it’s easy for you to get the correct answer fast. We are online 9am till 5pm Monday till Friday.
According to BoldChat, they found that in the US, 21% of online customers prefer using the live chat feature. However, this was close to the number who still like using the telephone, 23%. Email is still the most popular method for customers to communicate with customer services, with 54% saying they prefer this method.
With chat fans, time is the key factor. The people who prefer live chat, 79% said they did so because they get their questions answered quickly and 46% agreed it was the most efficient communication method.
What do you think of our char feature? Log on and let us know!